MU First Year Engineering (Semester 2)
Communication Skills
May 2015
Total marks: --
Total time: --
(1) Assume appropriate data and state your reasons
(2) Marks are given to the right of every question
(3) Draw neat diagrams wherever necessary

Answer any two of the following.
1 (a) (i) What steps should be taken to ensure good listening?
3 M
1 (a) (ii) How is clarity achieved in business correspondence?
3 M
1 (a) (iii) Write short note on medium with an example.
3 M
1 (a) (iv) Draw the layout of semi block form - state the punctuation applied in it.
3 M
1 (b) Identify the sender, message, medium and receiver in the following situations:
i) Presenting budget in the parliament
ii) Announcement of man of the match after a cricket match.
4 M

2 (a) Explain semantic barriers.
2 M
2 (b) Write short note on Body Language.
4 M
2 (c) Complements are blessings to the business man. Discuss.
2 M
2 (d) Define the terms:
i) Barometer
ii) Laptop
2 M

3 (a) Maruti Merchants, Mumbai had ordered 70 bags of rice and 50 bags of wheat from Motiwala Bros. Nasik. Write a letter of complaint for the shortage in 40 rice bags and 10 wheat bags. Give full details of the shortage and claim compensation, (Use complete block form).
5 M
Do as directed:
3 (b) (i) You should first open the value of the pipe. (Convert into an imperative sentence).
1 M
3 (b) (ii) Mention the colours in which each of these is mentioned:
i) Caution
ii) Warning
iii) Danger
iv) Note
2 M
3 (c) Write short note on signature block with an example.
2 M

4 (a) Match the following:
i) Can caused burns A) Semi block form
ii) Open punctuation B) Warning
iii) Can lead to data loss C) Complete Block form
iv) Indented Para D) Caution
2 M
4 (b) State whether the following statements are True or False

i) The quality of communication is a source of motivation and can improve human relations.
ii) There could be no semantic barriers if all people spoke the same language.
iii) The eyes have one language everywhere.
iv) Socio psychological barriers can be overcome only by one's own efforts.
2 M
4 (c) Your housing society has 100 flats. In the General Body Meeting it has been decided to colour the buildings. As the Secretary of the society write a letter of enquiry and ask for quotation from a local consultant (Use Semi block form).
6 M

5 (a) You are supposed to appear for a viva. Highlight three aspects of oral communication that you will bear in mind while answering.
3 M
5 (b) Write short note on vertical communication.
3 M
5 (c) Dr. Bose booked a flight ticket to attend a conference. On the day departure he went on time to the airport as was mentioned in the ticket, once he reached the counter he was told that the flights was rescheduled one hour early, and the passengers were informed through SM, which he did not receive because of poor network service.
a) Identify the barriers in the given situation.
ii) How can such situation be avoided.
4 M

6 (a) (i) 6a. Read the following passage and answer the questions given below:

Alaska pipeline starts at the frozen edge of Arctic Ocean. lt stretches southward across the largest and northernmost state in the United States, ending at a remote ice-free seaport village nearly800 miles from where it begins it is massive in size and extremely complicated to operate. The Steel pipe crosses windswept plans and endless miles of delicate tundra that tops the frozen ground It weaves through crooked canyons, climbs sheer mountains, plunges over rocky crags, makes its way through thick forest, and passes over or under hundreds of rivers and streams. The pipe is 4 feet in diameter and up to 2 million barrels (or 84 million gallons) of crude oil can be pumped through it Resting on H-shaped steel racks called "bents," long sections of the pipeline follow a zigzag course high above the frozen earth. Other long sections drop out of sight beneath spongy or rocky ground and return to the surface later on. The pattern of the pipeline's u pend-down route is determined by the often harsh demands of the arctic and subarctic climate, the tortuous lay of the land, and the varied compositions of soil, rock, or permafrost (permanently frozen ground). A little more than half of the pipeline is elevated above the ground. The remainder is buried anywhere from 3 to 12 feet, depending largely upon the type of terrain and the properties of the soil. One of the largest in the world, the pipeline cost approximately billion and is by far the biggest and most expensive construction project ever undertaken by private industry. In fact
1 M
6 (a) (ii)) The word "it" in line 3 refers to
i) Pipeline
ii) ocean
iii) state
iv) village
1 M
6 (a) (iii) According to the passage, 84 million gallons of oil can travel through the pipeline each
i) day
ii) week
iii) month
iv) year
1 M
6 (a) (iv) The author mentions all of the following as important in determining the pipeline's route EXCEPT the
i) climate
ii) lay of the land itself
iii) local vegetation
iv) kind of soil and rock
1 M
6 (a) (v) The word "undertaken" is closest in meaning to
i) removed
ii) selected
iii) transported
iv) attempted
1 M
6 (a) (vi) Which of the following determined what percentage of the construction costs each member of the consortium would pay?
i) How much oil field land each company owned
ii) How long each company had owned land in the oil fields
iii) How many people worked for each company
iv) How many oil wells were located on the company's land.
1 M
6 (b) Distinguish between oral and written communication.
2 M
6 (c) Write one word for:
i) One who collects postage stamps
ii) A person in-charge of a museum.
iii) An instrument for detecting earthquakes
iv) A number of disorderly people.
2 M

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