MU First Year Engineering (Semester 2)
Communication Skills
December 2011
Total marks: --
Total time: --
(1) Assume appropriate data and state your reasons
(2) Marks are given to the right of every question
(3) Draw neat diagrams wherever necessary

1(a) Discuss the cycle of communication with the help of diagram and suitable example
8 M
1(b) Discuss the chief characteristics of reading and listening skills and importance of these skills in communication.
7 M

2(a) Functions of business letter writing
5 M
2(b) Characteristics of good definition
5 M
2(c) Importance of feedback
5 M
2(d) Describe different networks of communication
5 M

3(a) Being the Sales Manager of ABC Group Ltd., Mumbai, you have received an angry letter from one of your wholesaler distributor about the manufacturing defects in the computer appliances they bought it from your company recently. Draft a suitable reply. Use complete block form.
8 M
3(b) Find one word for substitute for the following:
  1. The study of behavior of electric currents in electronic equipments
  2. The scientific study of matter and energy
  3. The study of earth’s physical structure and activities
3 M
3(c)(i) Semi-block style and full block style letter writing
2 M
3(c)(ii) Upward and downward communication
2 M

Write complete set of instructions for any TWO of the following:
4(a)(i) Sending an e-mail
4 M
4(a)(ii) Using a drafter
4 M
4(a)(iii) Drafting a claim letter
4 M
4(b) Match the following:

a) Respected Sir/Madam 1) Formal Speech
b) Debate 2) Spontaneous Speech
c) Elocution 3) Highly formal & official
d) Extempore 4) Formal arguments
4 M
4(c) Choose the correct word:
  1. ________ has taken over many of the routine functions of the business organisation.
  2. Greeting the receiver: ________
  3. Skimming and ________ are two types of rapid reading techniques.
3 M

Do as directed:
5(a) Punctuate the following:
  1. renaissance is the name commonly applied to the period of european history following to the middle ages.
  2. Shri M. C. Chagla,
    minister of education,
    government of india.
  3. The nouns are classified into five categories-common proper collective material and abstract
3 M
5(b) Transfer the following sentences into past perfect continuous tense.
  1. We had visited that place earlier.
  2. We had worked hard to reach that level.
2 M
Describe any one of the following objects by giving definition, diagram, description and working.
5(c)(i) Drill machine
10 M
5(c)(ii) Electric bulb
10 M
5(c)(iii) Fire extinguisher
10 M

6(a) Leading investors have joined the growing chorus of concern about government and companies rushing into producing biofuels as a solution for global warming, saying that many involved in the sector could be jeopardizing future profits if they do not consider the long-term impact of what they are doing carefully.
It is essential to build sustainability criteria into the supply chain of any green fuel project in order to ensure that there is no adverse effect on the surrounding environmental and human rights campaigners are worried that this will lead to destruction of rain forests. Food prices could also go up as there is increased competition for crops as both foodstuffs and sources of fuel. Last week, the UN warned that biofuels could have dangerous side effects and said that steps need to be taken to make sure that land converted to grow biofuels does not damage the environment or cause civil unrest. There is already great concern about palm oil, which is used in many foods in addition to being an important biofuel, as rain forests are being cleared in some countries and people driven from their homes to create palm oil plantations.
An analyst and author of the investors report says that biofuels are not a cure for climate change but they can play their part as long as governments and companies manage the social and environmental impacts thoroughly. There should also be greater measure taken to increase efficiency and to reduce demand.

Choose the correct alternatives:
1. ________ are worried about the boom in bio-fuels.
(i)Few people (ii)Many people (iii) Only leading investors
2. Environmentalists believe that increased production of corn and soya _________
(i)has destroyed rain forest (ii) may lead to destruction of rain forests (iii) will lead to destruction of rain forests
3. The author of the report says that biofuels ________
(i) have no role to play in fighting global warming (ii) can be effective in fighting global warming on their own (iii) should be a part of a group of measures to fight global warming
3 M
6(b) Why are environmental and human right campaigners worried?
2 M
6(c) Comment on investors report on bio-fuel.
2 M
6(d) Use the following word and form a new sentence.
2 M
6(e) Write summary of about 150 words. Give a suitable title.
6 M

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