MU Information Technology (Semester 8)
Mobile and Ecommerce
May 2015
Total marks: --
Total time: --
INSTRUCTIONS
(1) Assume appropriate data and state your reasons
(2) Marks are given to the right of every question
(3) Draw neat diagrams wherever necessary


Explain the following (in brief):
1 (a) Summarize three reasons why a company may wish to introduce e-commerce.
5 M
1 (b) Describe the three main alternative locations for trading within the electronic marketplace.
5 M
1 (c) How should the e-commerce manager monitor and respond to technological innovation?
5 M
1 (d) What are the goals of acquisition and retention in an online context.
5 M

2 (a) Explain the different layers of governance of the internet.
10 M
2 (b) Discuss different mechanisms for online auctions.
10 M

3 (a) Explain the purpose of environmental scanning.
10 M
3 (b) Outline the stages involved in developing a strategic e-marketing plan.
10 M

4 (a) What is the difference between a push orientation to the value chain and pull orientation?
10 M
4 (b) Explain the elements of generic strategy process model.
10 M

5 (a) Name four approaches a company can take to increase retention of technical staff.
10 M
5 (b) Give three different transaction types that an industry marketplace could offer to facilitate trade between buyers and suppliers.
10 M

6 (a) List and explain the main benefits of e-procurement.
10 M
6 (b) How can an e-commerce site be used to achieve extension in CRM.
10 M

7 (a) Explain the relationship between Analysis, Design and Implementation for an e-commerce site.
10 M
7 (b) Outline four different method for building website traffic.
10 M



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