RGPV First Year Engineering (Set B) (Semester 2)
Communication Skills
December 2014
Total marks: --
Total time: --
INSTRUCTIONS
(1) Assume appropriate data and state your reasons
(2) Marks are given to the right of every question
(3) Draw neat diagrams wherever necessary


Solve any one question from Q1 & Q1 (e)
1 (a) Define Communication.
2 M
1 (b) Why is oral communication considered as effective mode of discussion.
2 M
1 (c) Write a note on the role of gestures as non verbal communication.
3 M
1 (d) ?Reading is a complex communicative process of receiving and interpreting the written word? Elaborate upon this statement.
7 M
1 (e) Describe the process of communication, indicating clearly the role of each constituent element.
14 M

Solve any one question from Q2 & Q2 (e)
2 (a) What is a technical definition?
2 M
2 (b) What are the factors to keep in mind while describing a technical process?
2 M
2 (c) Develop a short paragraph of 100 words on ?The impact of social media?.
3 M
2 (d) Listening plays a significant role in the interactive process of business communication. Suggest some ways of improving communication skills.
7 M
2 (e) Write a note on any two of the following:
i) Company structure
ii) Value of Wavell
iii) ?Health is Wealth?
14 M

Solve any one question from Q3 & Q3 (e)
3 (a) Define ?letter of enquiry?.
2 M
3 (b) Distinguish between a tender and a quotation.
2 M
3 (c) What are the steps necessary for the efficient and prompt handling of an order?
3 M
3 (d) Write a note on the structure of an application letter.
7 M
3 (e) What is a resume? Elucidate with an example.
14 M

Solve any one question from Q4 & Q4 (e)
4 (a) Define precis.
2 M
4 (b) What are the functions of note making?
2 M
4 (c) Differentiate between Bibliography and test of references in a report.
3 M
4 (d) Write a technical description of a lathe machine.
7 M
4 (e) Describe the process of titration.
14 M

Solve any one question from Q5 & Q5 (e)
5 (a) What are ?appendices? in a report?
2 M
5 (b) What is the difference between routine report and non-routine reports?
2 M
5 (c) Distinguish between formal and informal conversations.
3 M
5 (d) What are the steps you would take for planning a presentation.
7 M
5 (e) Reproduce a telephonic conversation between two friends discussing their New Year Resolutions for 2015.
14 M



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