VTU Information Science (Semester 7)
Information Systems
May 2016
Total marks: --
Total time: --
INSTRUCTIONS
(1) Assume appropriate data and state your reasons
(2) Marks are given to the right of every question
(3) Draw neat diagrams wherever necessary


1(a) What is formation system? With neat diagram, explain the role of e-business in business.
10 M
1(b) Explain component of an information systems in detail.
10 M

2(a) Explain briefly how information technology can be used to implement the five basic competitive strategies.
5 M
2(b) With neat figure, explain how a customer focused business builds customer value and loyalty using internet.
5 M
2(c) What is virtual company? List the basic business strategies of virtual companies. Write a groups how virtual companies uses internet, intranets and extranets to form virtual work groups and support alliance with business partners.
10 M

3(a) Explain the enterprise application architecture illustrating the major cross functional enterprise application and their interrelationships.
10 M
3(b) What is targeted marketing? Explain major components for e-commerce.
5 M
3(c) With examples, explain financial management systems.
5 M

4(a) With figure. Explain major applications clusters in CRM.
5 M
4(b) With a figure, explain how CRM support 3-phases of relationships between a business and its customers.
5 M
4(c) What is SCM? Explain benefits and challenges of SCM.
10 M

5(a) What is e-commerce? Briefly explain the categories of e-commerce?
5 M
5(b) Explain electronic payment process. Write a neat diagram of secure electronic payment system with many payment alternatives.
8 M
5(c) Explain e-commerce success factors.
7 M

6(a) What are the attributes of information quality? Explain.
5 M
6(b) Explain components of a web enabled marketing DSS.
5 M
6(c) Explain major applications areas of AI.
10 M

7(a) Explain computer crime.
8 M
7(b) Explain internet worked security defenses.
5 M
7(c) Write a security management steps to protect your computer system resources from hacking and other forms of cyber crimes.
7 M

8(a) Explain major components of information technology management.
6 M
8(b) Explain major dimensions of global e business technology management.
7 M
8(c) Write the issues in managing international data communications.
7 M



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