SPPU Information Technology (Semester 7)
E&M Governance
December 2016
Total marks: --
Total time: --
(1) Assume appropriate data and state your reasons
(2) Marks are given to the right of every question
(3) Draw neat diagrams wherever necessary

Solve any one question fromQ.1(a,b) and Q.2(a,b)
1(a) Compare the three apporaches for analyzing the business effects of e-Business and write down the pros and cons of each apporach.
6 M
1(b) What is the key difference between e-Commerce and e-Business?
2 M

2(a) Imagine that you are the manager of small e-bookshop. Describe what 'e-business stratgey' you would prefer to compete with large competitors like Amazon. Com and Bol.com Include the following terms: long term planning, coporate objectives and environment.
6 M
2(b) What is meant by the terms front-office and back-office systems?
2 M

Solve any one question fromQ.3(a,b) and Q.4
3(a) Describe the four key elements of the strategic planning process and explain how they are interrelated.
6 M
3(b) How would you define Business-IT alignment? Explain why it is important.
4 M

4 An insurance company wants to engage in a-large BPR project in order to dramatically increase its efficiency and to keep up with competition. Before giving a 'go' decision to the project, the board wants to have a good view on the potential benefits. Their consultants presents Davenport's framework of how business processes can benefit from IT. For each of the possible effects of IT on a business process, listed below, you are invited to give examples and potential benefits:
a) Transactional:
b) Geographical:
c) Automated:
d) Analytical:
e) Informational:
g) Knowledge management:
h) Tracking:
i) Disintermediation:
10 M

Solve any one question fromQ.5(a,b) and Q.6(a,b)
5(a) Pick a governance structure you have experience with ( through work, study etc.) Describe the following:
i) Type of value exchange;
ii) For 3 transactions analyse characteristics of products or services, parties involved, how trust is establised etc;
iii) Coordination mechanism used.
8 M
5(b) Why are e-markets more efficient than traditional markets?
8 M

6(a) Which three factors contribute to the success of e-markets? Give one example for each factor.
8 M
6(b) List the key advantages of an e-procurement soltuion.
8 M

Solve any one question fromQ.7(a,b) and Q.8(a,b)
7(a) Explain different types mobile services in detail
8 M
7(b) Differentiate between: m-Commerce service for Consumers & m-Commerce service for Businesses.
8 M

8(a) Define m-commerce and explain how an e-government could use it to increase its efficiency and effictiveness.
8 M
8(b) Write short note on m-commerce life cycle. Discuss advantages and disadvantages of m-commerce.
8 M

Solve any one question fromQ.9(a,b,c) and Q.10(a,b,c)
9(a) The mobile devices of the future will be more powerful, less heavy, and comprise new interfaces to the user and to new networks. Describe the special technologies used in m-commerce.
6 M
9(b) What are the emerging live issues in mobile commerce?
6 M
9(c) What are various mobile commerce services for business? Explain.
8 M

10(a) Discuss the five major m-commerce applications, and provide a specific example of how each application can benefit a business.
6 M
10(b) Discus how m-commerce can expand the reach of e-business.
6 M
10(c) What are various mobile commerce services for consumer? Explain.
8 M

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