SPPU Information Technology (Semester 8)
IT Enabled Services
December 2016
Total marks: --
Total time: --
(1) Assume appropriate data and state your reasons
(2) Marks are given to the right of every question
(3) Draw neat diagrams wherever necessary

Solve any one question from Q.1(a,b,c) & Q.2(a,b)
1(a) What is IT Strategy? Describe reasons for formulation of IT Strategy?
4 M
1(b) Enlist Characteristics of Business Strategy.
2 M
1(c) Describe in brief 'IT Management Strategy'.
2 M

2(a) Describe challenges of Business & IT alignment.
6 M
2(b) Draw the diagram of Three levels of Business & IT alignment.
2 M

Solve any one question from Q.3(a,b) & Q.4(a,b)
3(a) Describe three questions that can be asked for Strategic Business Planning stating proper example.
6 M
3(b) Describe Project Management Organization at various stages of maturity.
6 M

4(a) Describe the SITP approach: Nolan's Stages of Growth.
6 M
4(b) Draw and explain Technology management strategic framework based on the available technology, past successes and experiences.
6 M

Solve any one question from Q.5(a,b,c) & Q.6(a,b)
5(a) Enlist ITIL service support processes. Explain Problem Management process in detail.
8 M
5(b) Define the following terms with reference to Service Level Management
i) Service catalog
ii) Service level agreement
iii) Operation level agreement
iv) Underpinning contract v) Service level requirement
5 M
5(c) Describe three Critical Sucess Factors for Service Level Management Sucess.
3 M

6(a) Enlist different measures for quick restoration from failure of critical business processes.
8 M
6(b) Write short note on 'Insourcing'.
8 M

Solve any one question from Q.7(a,b) & Q.8(a,b)
7(a) Describe different types of arrays in PHP with example. Create an associative array called $months that contains the months of the year and the number of days in the months. Displays the $months array. Use for each loop.
8 M
7(b) Describe methods to send information to PHP file through HTML form.
8 M

8(a) Write a short note on:
ii) SOAP
8 M
8(b) describe custom error r handler function in PHP with suitable PHP program.
8 M

Solve any one question from Q.9(a,b) & Q.10(a,b)
9(a) Explain Barriers to trade in ITES and explain role WTO & UNCTAD in ITES.
9 M
9(b) Discuss current employment in IT/ITES industry.
9 M

10(a) Write short note on ERP.
9 M
10(b) Write a case study on Internet banking.
9 M

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